CONNECTONCALL - MEDIASPACE SOLUTIONS - Ad from 2024-12-30

Recent Data Security Incident
Experienced by Service Provider
December 27, 2024. ConnectOnCall.com, LLC provides a product (“ConnectOnCall”)
that healthcare providers purchase to improve their after-hours call process and
enhance communications between the providers and their patients. ConnectOnCall
discovered an incident that involved personal information related to communications
between patients and healthcare providers that use ConnectOnCall. Individuals that
communicated via voicemail or text message with the below healthcare providers prior
to May 12, 2024, may have been impacted.
On May 12, 2024, ConnectOnCall learned of an issue impacting ConnectOnCall. As soon
as ConnectOnCall learned of the incident, it immediately began an investigation and
took steps to secure the product and ensure the overall security of its environment.
ConnectOnCall’s investigation revealed that between February 16, 2024, and
May 12, 2024, an unknown third party had access to ConnectOnCall and certain
data within the application, including certain information in provider-patient
communications.
ConnectOnCall engaged external cybersecurity specialists to determine the full
nature and scope of the incident, identify any impacted information, and help it
enhance its security controls to mitigate the risk of future security incidents. Also,
after becoming aware of the incident, ConnectOnCall took the ConnectOnCall
product offline and has been working through a phased restoration of the product
in a new, more secure environment. ConnectOnCall also notified federal law
enforcement of the incident.
ConnectOnCall determined that the personal information involved in this incident
included information shared in communications between patients and their
healthcare providers such as names and phone numbers, and may have also
included medical record numbers, dates of birth, and information related to health
conditions, treatments, or prescriptions.
While ConnectOnCall is not aware of any misuse of personal information or harm to
patients as a result of this incident, potentially impacted individuals are encouraged
to remain vigilant and report any suspected identity theft or fraud to your health
plan or insurer, or financial institution.
ConnectOnCall began mailing notice letters to all potentially impacted
individuals for whom the healthcare providers had current mailing addresses on
December 11, 2024. The notice letter includes information about the incident and
steps individuals can take to protect against potential misuse of personal information.
Ifyoubelieveyourinformationwasinvolvedinthisincidentbutdidnotreceiveanotice
letter, please call toll free to (866) 997-4596, Monday through Friday from 8:00 a.m. to
5:30 p.m. Central Time, to obtain more information about this matter.
Practice Names and Addresses
Lowe and Freyaldenhoven MDs Chartered. 7450 Kessler St, #150, Overland Park,
KS 66204
Steward Medical Group. 1900 N Pearl St, Dallas, TX 75201
Susan D. Purcell MD, Dermatology, LLC. 969 North Mason Rd, Ste 170, Saint Louis,
MO 63141
Orthopedic Associates, LLC. 1050 Old Des Peres Rd. #100, St Louis, MO 63131
Eye Physicians of St. Louis Inc. 6680 Chippewa, Suite 220, Saint Louis, MO 63109
Blue Springs Family Care, P.C. 104 NW State Route 7, Suite B, Blue Springs, MO
64014